A chain in my area that does dog grooming can't seem to keep our appointment. Not once, but twice, they claim to have no record of our appointment. It's not easy getting our dog to their location, and on the proposed second appointment, my wife called to confirm. We were told, "Sorry, we don't have you for tomorrow." Sorry, chain store and your inept employees, but you lost my business. Shop local, folks, and forget the chains. The Chain Gang - lousy service, uncaring employees and a cancer to small independent businesses.